FAQ's

Here at Bouncy Days, we pride ourselves in delivering and supplying our customers with a friendly and reliable service. We know that hiring inflatables, soft play and more can leave you with many questions, but be assured that here at Bouncy Days we are here to help. Any questions you have no matter how small is important to us and please get in Contact with us if you have any questions.

Here we have included a few of our frequently asked questions which may help answer your questions, if not please get in touch with us.

Important information:

When booking an inflatable please make sure that the space you have if sufficient and is at least the listed required space on the inflatable. Please also note that the majority of our bouncy castles are suitable for children and if you are looking for a castle for teenagers and adults, you must book an adult castle for safety reasons. The adult inflatables are manufactured for adult use and therefore are of a different specification than children's bouncy castles.

When booking an inflatable, it is important to also consider access to the garden as our large inflatables require more space. If you are unsure if your access is suitable please measure the access and send us an email so we can confirm this for you. If the access is through your house please make sure that there is a clear path through and please put this on your booking form.

Please also ensure that when booking inflatables that there is access to sufficient power. For the majority of garden hires this will be access to a standard plug socket either inside or outside the house. If there is no access to power, please contact us and we can provide you with a quote to hire a generator.

Question 1:

I am looking at this castle, is it available for this date?

Answer: On our website you can check availability for all our products which is up to date. If it is shows as unavailable, it is already booked out for your date and you will have to choose another inflatable.

Question 2:

I have hired a hall/venue and therefore have timed restrictions, can you accommodate this?

Answer:Yes we can accommodate to the majority of timed hires, on our booking form all we ask for is the time you have hired the hall from and to and what time your party is so we can organise delivery and collection around this. Please note that during our busy season (April-September) we take on a reduced number of indoor hires and may not be able to accommodate to your timings.

Question 3:

What is the required space for this item?

Answer: All of our inflatables list their required space on our website in the description of the item. Please note that the description lists the required space which is larger than the size of the item. This additional space is required for the blower at the back of the inflatable, the safety mat on the front of the inflatable and for clearance either side of the inflatable as it must not touch anything including fences, walls, bushes or trees. When checking your space, please consider any obstructions and check for any trees above. If you have any questions or are not sure about your space please contact us.

Question 4:

I have booked for an inflatable at home but my party starts at a certain time, can you make sure it is delivered by this time?

Answer: When booking, it is always best to notify us of your party start time however please be aware that for garden hires we cannot guarantee specific delivery or collection times. If your party starts before 12pm please note that while we will try our best to accommodate to your timings, we cannot guarantee this.

Question 5:

Do your bouncy castles have shower covers?

Answer: The majority of our bouncy castles have shower covers (except our indoor castles) however please note that these are only effective in light showers.

Question 6:

What happens if the weather is bad on the day?

Answer: If there is high winds of thunderstorms please note that your booking will be cancelled for safety reasons however you will be notified of this from our team. If it is raining, you will be contacted on the day of hire to discuss your options with us, options for your booking may include to proceed with the booking, to cancel or reschedule with us.

Question 7:

I would like to cancel my booking, is there a charge?

Answer: Here at Bouncy Days we understand that things happen which may lead to you needing to cancel your booking. The best way to notify us of the need to cancel is always via email where you will need to confirm your booking reference number. For cancellations, we ask for a minimum of 24 hours notice, notice of cancellation with less than 24 hours may be subject to a charge. If you have made payment on the booking you wish to cancel, please note that you have two options which are to reschedule your date (any payment made on your existing booking will be applied to you rescheduled booking) or to cancel completely and be given a refund. Please note that if you either paid a deposit via Paypal or paid in full via Paypal, your refund will be subject to any Paypal fees incurred. Upon confirmation of cancellation and refund, we will inform you of the refund amount and ask you to confirm that you would like to proceed with this.